At Soghats.pk, customer satisfaction is very important to us. As a food company specializing in traditional sweets such as Halwa Jaat, Organic Products, and other fresh confectionery items, we strictly follow food safety and hygiene standards. Due to the perishable nature of food products, we generally do not offer returns or exchanges once an order has been delivered. This return and exchange policy is designed to protect our customers’ health and ensure product quality at all times.However, we do understand that mistakes can happen during order processing or delivery. Therefore, Soghats.pk allows returns or exchanges only in specific situations, as explained below.Eligibility for Return or ExchangeA return or exchange will be accepted only if the product delivered is incorrect, meaning it does not match what you originally ordered on Soghats.pk. For example, if you ordered Sohan Halwa and received a different sweet, you may request a return or exchange.To qualify under our exchange policy, the issue must be reported within 2 hours of delivery, along with clear photographic evidence of the received item. Once verified, we will arrange a replacement or exchange at no additional cost.Non-Returnable & Non-Exchangeable ItemsFor hygiene and food safety reasons, we do not accept returns or exchanges in the following cases:Change of mind after deliveryTaste preferences or personal dislikeIncorrect address provided by the customerDelayed consumption or storage issues after deliveryAll food items sold by Soghats.pk are carefully packed, making them non-returnable by default, in line with standard food industry practices.By placing an order on Soghats.pk, you agree to this return policy and exchange policy. For further assistance, our customer support team is always happy to help.